Voice Solutions for Business

The world changed in 2020 – and that applied to the way in which we work and communicate too. In the post-Covid19 world that we now live in, we need our staff to be productive and contactable wherever they choose to work.

Microsoft Teams Standard Voice amalgamates various communication channels into one unified platform. No longer do employees need to juggle between multiple apps for calls, messaging, and video conferencing. This integration not only streamlines operations but also fosters a more cohesive and collaborative work culture. Seamless connectivity ensures that teams can effortlessly transition from a chat to a call, breaking down barriers and enhancing productivity.

One of the standout features of Microsoft Teams Standard Voice is its seamless integration with the broader Microsoft ecosystem. Businesses that already utilize Microsoft 365 can benefit from the enhanced functionality and interoperability. Integration with Outlook, SharePoint, and OneDrive ensures that all tools work harmoniously, providing a unified and efficient user experience. Collaboration is at the heart of Microsoft Teams Standard Voice. With features such as group calls, voicemail, and call delegation, teams can work more effectively together, irrespective of their physical location. The platform supports real-time document sharing and co-authoring, allowing for instantaneous feedback and decision-making. This level of interaction ensures that projects move forward without unnecessary delays, and ideas can be exchanged fluidly.

Utilising Operator Connect for Microsoft Teams, Hobb Computer Services Ltd can streamline your company’s hybrid working with reliable and flexible Voice Solutions for your business. Using the interface that you already know and love for those chats and meetings; you can now make landline and mobile calls directly from Microsoft Teams on a network built for speed, resilience and security. All that is required is a bit of know how from us and the correct Microsoft licenses added to your Microsoft Tenancy.

With Microsoft Teams calling, you can use a wide range of supported devices including the familiar desktop phones, headsets, or even Apple/Android mobile phones.

The modern workforce is increasingly mobile, with employees often working from remote locations. Microsoft Teams Standard Voice empowers businesses by providing flexibility and mobility. Employees can make and receive calls from any device, be it a desktop, laptop, or mobile phone, ensuring that they remain connected and productive, no matter where they are. This flexibility supports a better work-life balance and makes remote work more viable and efficient.

In Microsoft Teams, admins can configure built in spam filtering for inbound calls from the Public Switched Telephone Network (PSTN). When Spam filtering is fully enabled, both Basic and Captcha Interactive Voice Response (IVR) checks are performed. In case the call is considered as spam, the user will get a “Spam Likely” warning notification in Teams. This list is dynamic and automatically updated by Microsoft and their partners.

the Operator Connect Service provides ‘SIP signalling’ as the method for Microsoft Teams tenants to interconnect with our partners VoIP network, supporting calls to/from the PSTN. The following types of calls supported across this interface include:

• Voice calls to geographic numbers (01,02)
• Voice calls to/from non-geographic, corporate or VoIP numbers (03, 05, 08)
• Voice calls to premium numbers UK (09) and international
• Voice calls to/from mobile destinations (07)
• Voice calls to/from international destinations (00)
• Operator, emergency and non-emergency calls (100, 101,111,112, 116xxx, 118, 123 1800x, 195, 999)

As businesses continue to evolve, so do their communication needs. Microsoft Teams Standard Voice is built to adapt and scale with these changing requirements. With ongoing updates and the addition of new features, businesses can stay ahead of the curve, ensuring that they are always equipped with the latest tools to drive success.

Microsoft Teams Standard Voice is more than just a communication tool; it is a comprehensive solution designed to empower businesses. By enhancing collaboration, improving cost efficiency, ensuring security, and providing flexibility, Teams Standard Voice is an indispensable asset for any modern enterprise. Embrace the future of communication with Microsoft Teams Standard Voice and transform the way your business connects and thrives.

With an optional add on, the Dubber call recording service enables businesses of all sizes to improve customer service levels, as well as help them meet their legal and regulatory obligations for Microsoft Teams users, no matter their location; in a call centre, office environment or working from home.