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Business IT Support
Our local team is here to help you
Business IT Support
Overview

Business IT Support Overview

It doesn’t matter how much you have invested in your IT platform, or whether it is old or new, unfortunately things can and do go wrong from time to time.

Our local team is here to help support you and your colleagues when things go wrong with IT.

IT is such an important business tool that you simply cannot afford any downtime and especially any pro-longed downtime. Your staff need IT tools to perform their job and we understand that it is extremely frustrating and time consuming when things can and do go wrong.

We are ideally located in the heart of Staffordshire and for 25 years we have been providing IT Support Services to businesses both large and small in the Stoke on Trent, Newcastle, Congleton, Crewe, Stafford and surrounding areas.

Speak to one of our

experts today

TECHNICAL SUPPORT + SERVICE

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Services
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  • Basic Support

    Our basic business support package

    • Pre-pay for only the extra support you need
    • Guaranteed Response Times
    • 8 x 5 Weekday Support
    • Staffordshire Based Helpdesk & Engineers
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  • Most Popular

    Standard Support

    Our most popular business support

    • Unlimited Telephone Support
    • Unlimited Remote Support
    • Unlimited Onsite Support
    • Unlimited Liaison with 3rd Parties
    • 8 x 5 Weekday Support
    • Guaranteed Response Times
    • Staffordshire Based Helpdesk & Engineers
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  • Complete Support

    Our complete business support package

    • Unlimited Telephone Support
    • Unlimited Remote Support
    • Unlimited Onsite Support
    • Unlimited Liaison with 3rd Parties
    • Unlimited Parts & labour
    • 10 x 5 Weekday Support
    • Guaranteed Response Times
    • Extended Out of hours support as agreed
    • Routine Onsite Health Checks
    • Free IT Audit
    • Pro Active Monitoring of Backups & Internet Health
    • Staffordshire Based Helpdesk & Engineers

Don’t worry if one of the above packages doesn’t quite fit what you are looking for. We are super flexible and can tailor make a package to match your exact business IT support requirements!

Support

Business IT Support

Our bespoke IT Support agreements, tailored to your business needs, combine value and quality without compromise.

Our entry level Pre-Paid (Pay as you Go) services give you the additional support you require but the flexibility to decide which IT tasks you can undertake yourself and which you need additional support with.

Our mid-range Business Support package is the perfect service offering for your day to day needs where your business prefers to replace old for new whenever hardware failure occurs. This service includes all the remote on onsite support you and your employees require.

Our top of the range support service is a fully inclusive product that includes all the above plus extended hours of support, unlimited parts and labour, remote monitoring of your business IT infrastructure, periodic onsite health checks and IT audits.

Dependent on package chosen; our helpdesk is manned from 8:00am to 6:00pm with out of hours support available on request. Using the latest industry reporting tools, we are proactive and reactive in our service levels which can also be backed up by manufacturer support services.

Speak to one of our

experts today

TECHNICAL SUPPORT + SERVICE

Phone

Additional Services