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Business IT Support

Our local team is here to help you

Business IT Support

Overview

Business IT Support in Stoke on Trent and surrounding areas

 

With over 25 years of delivering exceptional, cost-effective, and successful Business IT Support and Services…

We are based in the heart of Staffordshire and have been delivering IT Support Services to businesses of all sizes in Stoke-on-Trent, Staffordshire, Cheshire, and the surrounding areas for over 25 years. Our local team is dedicated to assisting you and your colleagues whenever IT issues arise.

 

Operating a business can be daunting, especially when IT troubles arise. We recognize that reality. This is why we provide IT Support Services that meet the needs and expectations of your business.

 

Partnering with a variety of companies both domestically and nationwide, our team is acutely aware that:

 

  • IT systems are the lifeblood of any business both small and large
  • Unscheduled Downtime is unacceptable
  • Business and revenue can be adversely affected with access to IT
  • Employers and employees depend on IT for their daily tasks
  • IT issues can be both frustrating and time-consuming.

 

Our goal is clear-cut: to minimize disruptions to your operations, allowing you to concentrate on your core competencies.

 

 

Speak to one of our

experts today

TECHNICAL SUPPORT + SERVICE

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Services

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  • Entry Support

    Our entry business support package

    • Pre-paid hours for the extra support you need
    • Discounted hourly rate
    • Guaranteed Response Times
    • 8 x 5 Weekday Support
    • Pay only for the parts you need
    • Staffordshire Based Helpdesk & Engineers
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  • Most Popular

    Essential Support

    Our most popular business support package

    • Unlimited Telephone Support
    • Unlimited Remote Support
    • Unlimited Onsite Support
    • Unlimited Liaison with 3rd Parties
    • 8 x 5 Weekday Support
    • Guaranteed Response Times
    • Microsoft 365 Management
    • Monitoring of Backup Jobs
    • Staffordshire Based Helpdesk & Engineers
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  • Complete Support

    Our complete business support package

    • Unlimited Telephone Support
    • Unlimited Remote Support
    • Unlimited Onsite Support
    • Unlimited Liaison with 3rd Parties
    • Unlimited Parts & labour
    • 8 x 5 Weekday Support
    • Guaranteed Response Times
    • Extended Out of hours support as agreed
    • Routine Health Checks
    • Patch Management
    • Bi-Annual IT Security Check & Report
    • Microsoft 365 Management
    • Pro Active Monitoring of Backups & Internet Health
    • Ongoing security management of your Microsoft 365 Tenancy
    • Staffordshire Based Helpdesk & Engineers

No need to worry if none of the above packages meet your needs perfectly. We are highly flexible and can customize a package to suit your specific business IT support requirements!

Support

Business IT Support in Stoke

 

Our bespoke IT Support agreements are customized to meet your business needs, ensuring a perfect blend of value and quality without compromise.

Our Entry Support Services give you the additional support you require, but also the flexibility to decide which IT tasks you can undertake yourself and which you need additional support with.

 

Our Essential Support Service is the most popular solution to take care of your day-to-day needs where your business prefers to replace old for new whenever hardware failure occurs. This service includes all the day to day remote and onsite support that you, your company, and your staff require.

 

Our Complete Support Service is an all-encompassing solution that includes all of the aforementioned features, along with pre agreed extended support hours, unlimited parts and labour, remote monitoring of your IT infrastructure, and regular onsite health checks and audits. We believe it exemplifies premium Business IT Support.

 

Depending on the package selected, our helpdesk operates from 8:00am to 6:00pm, with after-hours support available upon request. Utilizing the most advanced industry reporting tools, we deliver proactive and reactive service levels, augmented by manufacturer support services. Despite our professionalism, we maintain a personal touch in IT support—one of the reasons behind our success for more than twenty-five years.

Speak to one of our

experts today

TECHNICAL SUPPORT + SERVICE

Phone

Additional Services